Kinder Morgan is a market leader in North American energy infrastructure with an unparalleled large footprint ofdiversified and strategically located assets. Assets include an expansive network of natural gas and liquid pipelines, terminals, CO2 and drilling operations. Kinder Morgan currently has capital projects valued in excess of $5 billion
This individual will be responsible for coordinating daily scheduling activities on Kinder Morgan’s Eastern pipeline asset: Tennessee Gas Pipeline. The Scheduling Representative is responsible for responding to customer questions, analyzing and resolving issues regarding natural gas transportation scheduling, allocations, imbalances, and performing daily processing activities.
Essential Duties and Responsibilities
In this position, either directly or through others, the incumbent:
Responds to customer inquiries/complaints via phone in a timely, accurate and complete manner on a continuous basis throughout the day working in a collaborative manner and with a sense of urgency through completion.
Processes nominations and confirmations following federally mandated deadlines 5 times per day as required under FERC and tariff guidelines.
Monitors imbalances on the pipeline, contacts departments within Kinder Morgan for resolution, coordinates the collection of information, recommends solutions to management and represents the Company in response to the customer.
Monitors proprietary natural gas scheduling computer system which extensively uses Windows environments where several windows are open and running simultaneously.
Manages imbalances with customers while delivering a high level of customer service in a non-discriminatory manner.
Daily commercial activities may include tariff interpretations and customer training.
Monitors planned and unplanned maintenance outages to assist customers with nominations and confirmations.
Lead special projects and contribute to testing efforts of system enhancements.
Other duties may be assigned.
Preferred Knowledge & Education Requirements:
Bachelor’s degree in business or a technical discipline
Previous experience in the natural gas industry or knowledge in a related technical field. Working knowledge of NAESB standards and guidelines as it relates to nominations, confirmations, scheduling, and allocations.
Previous experience in a customer service position where complex concepts are conveyed over the phone within a limited time-frame.
Knowledge and experience in using Kinder Morgan’s proprietary computer system: DART.
Intermediate to advanced working knowledge of Microsoft Word, Outlook and Excel.
Job level commensurate with experience and skill sets.
Required Skills & Abilities:
Highly developed interpersonal, verbal and written communications skills appropriate in a dynamic open team office environment
Ability to positively interface with customers personally via telephone and other forms of communication in a highly efficient, knowledgeable and professional manner.
Ability to work in a team environment as well as work autonomously with limited direct supervision.
Ability to balance competing priorities; work within tight and changing deadlines and scope with a high degree of personal initiative.
Ability to multi-task and effectively prioritize work-load in a fast-paced and frequently changing environment.
Strong organizational skills and attention to detail.
Solid analytical, conceptualization and problem solving skills.
Strong computer skills including ability to use Microsoft software products and aptitude to learn proprietary natural gas scheduling systems and other applications quickly.
Continual communication throughout the day with customers, other schedulers, pipeline controllers, and interconnect operators.
Must be able to handle stressful situations and effectively manage operations occurring simultaneously on different pipelines.
Must be able to work effectively and efficiently in an open space environment shared by other team members.
Kinder Morgan Offers:
401(k) Savings Plan
Comprehensive Medical/Rx and Dental Plans
Paid Time Off
Paid Bus Pass or Parking
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.